FAQ
Orders & Shipping
Q: Where do you ship?
We currently ship worldwide. Shipping costs may vary depending on your location.
Q: How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. On average:
- Domestic orders: 2-5 business days
- International orders: 5-15 business days
Q: How much does shipping cost?
Shipping costs depend on your location and the amount of your order. Exact rates will be calculated at checkout.
Q: Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email to follow your package’s journey.
Q: When will my pre-order be shipped?
Estimated shipping dates are displayed on each pre-order product page. Once your order is shipped, you'll receive a confirmation email with your tracking information.
Products & Availability
Q: Are your products in stock or is it a preorder ?
Some of our pieces are available for immediate shipping, while others are offered through limited pre-orders. Pre-order items are clearly identified on their product pages, along with their estimated shipping dates.
Q: Are your collections limited?
Yes, our drops are released in limited quantities. Once sold out, selected pieces may return through exclusive pre-orders, but restocks are never guaranteed.
Q: How do I find my size?
Please refer to our size guide, available on the sizing page, to ensure the perfect fit.
Q: Are the garments unisex?
Absolutely! For the moment, all our products are designed to be worn by anyone, regardless of gender.
Q: Where are your products made?
All our garments are proudly made in China by a reputable and reliable supplier with years of expertise in the textile industry, our partner ensures high-quality production while adhering to strict ethical and sustainability standards.
Q: What materials do you use?
We use high-quality fabrics for our products, ensuring durability and comfort. Sustainability is at the heart of our choices.
Q: Are your products sustainable?
Sustainability is a priority for us. Our collections are produced in limited quantities to reduce waste, and we work with suppliers who share our commitment to ethical and eco-friendly practices. Moreover, our packagings are 100% recyclable.
Payments & Returns
Q: What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods like Apple Pay or Shop Pay, depending on your region.
Q: Can I cancel my order?
Once an order has been placed and confirmed, cancellations are not accepted as part of our standard policy.
This also applies to pre-orders, as these items are produced based on confirmed orders.
This policy does not affect your statutory consumer rights, including any applicable right of withdrawal.
Q: Can I return or exchange my order?
Regular items can be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original condition.
We also accept exchanges, subject to stock availability, for items that meet the same criteria.
Pre-order items are made to order. We do not offer voluntary returns or size exchanges on pre-orders.
For return requests, please contact support@glacyclo.com. Return shipping costs are the customer's responsibility, except where otherwise required by law.
Q: Do you offer refunds
Refunds are available for eligible returns in accordance with our return policy and applicable consumer laws.
Pre-orders are not eligible for refunds.
If you receive a defective or incorrect item, please contact support@glacyclo.com.
Q: What if my product is defective?
We take great care in our production process, but if you receive a defective item, please contact us immediately at support@glacyclo.com. We will arrange a replacement or exchange at no additional cost.
Other Questions
Q: How can I contact customer support?
You can reach us via email at support@glacyclo.com or through our contact form on the website. We aim to respond within 24–48 hours.
Q: Can I collaborate with Glacy?
We’re always open to new ideas and partnerships! If you’re an artist, creator, or influencer interested in working with us, reach out at admin@glacyclo.com.
Q: Do you plan to expand your collections?
Yes, we’re constantly exploring new ideas and designs. Stay tuned for upcoming drops by subscribing to our newsletter or following us on social media.
Q: Can I pre-order items?
Yes! Due to high demand, selected sold-out pieces may become available for pre-order. Pre-orders are available in limited quantities, so make sure to secure yours before they're gone.
Q: Do you have physical stores?
Currently, we are an online-only brand. However, we occasionally host pop-up events. Keep an eye on our social media for updates!
